Frequently Asked Questions

Below you'll find answers to some of the questions we receive. If you can't find your answer or would like to speak with Customer Service, please call 717-351-0017.

All registered and approved customers will have immediate access to login and shop online. While you're able to browse the site, you must be logged in to view vendor and pricing details. If you have an approved account (online or at our cash & carry) you will be able to login using your email address and your customer ID.
Your order is pulled right off the shelves of our cash & carry warehouse and we make every effort to pull orders within 2 days. Most orders will ship within 3 business days, however, order volume and seasonality may affect these times and we will always keep you connected to our current lead time so you can plan accordingly.
All online orders are shipped via FedEx Ground and must be delivered to the shipping address on your customer account. We do not drop ship. Please use the FedEx shipping chart below to see how long shipments will take to arrive at your business. Please note, these are FedEx shipping times - we do not dictate them.

All registering businesses should provide a copy of your tax certificate along with two forms of business ID. Acceptable forms of business identification include business check, credit card, an invoice from other wholesalers, or photos from your website.
Each registered business may have up to three (3) additional buyers. Each buyer must provide one form of business ID, including, but not limited to a business card or pay stub. This is required as the documentation links them to your business. We take pride in protecting our wholesale customers and their businesses; these extra requirements are out of protection for your business.
Most items and categories in our warehouse are available at the same wholesale prices you'd pay if buying directly through any of our vendor partners. It's the goal of our buying team to offer customers the best and most popular items from our vendors at the same wholesale prices - all without minimums or shipping charges. On rare occasion, some items will sell for a couple percent above the vendor's wholesale list - but remember, at Mullberry, you are not required to purchase by the case or higher to receive wholesale pricing.
Flower & Home Marketplace is a 90,000 sq.ft. retail superstore located on the first floor of our building. Certain categories (such as silk flowers & seasonal floral) are available in a much wider selection downstairs and all Mullberry customers will receive a 25% discount when shopping downstairs and using your Wholesale ID card at checkout. Please note that when you use your wholesale ID card downstairs, your purchase will follow the Mullberry Home Wholesale return/exchange policy.