FAQ's

ONLINE SHOPPING FAQ'S

Where can I find my login details?

All registered and approved customers will have immediate access to login and shop online. While you're able to browse the site, you must be logged in to view vendor and pricing details.  If you have an approved account (online or at our cash & carry) you will be able to login using your email address and your customer ID. Please reference the photo below for instructions on locating your Customer ID number.

Locate Customer ID

 

What product selection will I find online?

Our Web site carries a huge selection of merchandise that you will also find in our cash & carry warehouse. Item availability is updated hourly as the inventory in our warehouse changes throughout each day. There are specific vendors and items that will not be available online due to their size, availability or being too fragile to ship.

How long will it take to pack and ship my order?

Your order is pulled right off the shelves of our cash & carry warehouse and we make every effort to pull orders within 2 days. Most orders will ship within 3 business days, however order volume and seasonality may affect these times and we will always keep you connected to our current lead time so you can plan accordingly.

How to you ship?

All online orders are shipped via FedEx Ground and must be delivered to the shipping address on your customer account. We do not drop ship. Please use the FedEx shipping chart below to see how long shipments will take to arrive at your business. Please note, these are FedEx shipping times - we do not dictate them.

FedEx Shipping Chart

What are your registration requirements?

All registering businesses should provide a copy of your tax certificate along with two forms of business ID. Acceptable forms of business identification include business check, credit card, an invoice from other wholesalers, or photos from your Web site.

How can I add extra buyers to my account?

Each registered business may have up to three (3) additional buyers. Each buyer must provide one form of business ID, including, but not limited to a business card or pay stub.

What is your pricing structure?

Most items and categories in our warehouse are available at the same wholesale prices you'd pay if buying directly through any of our vendor partners. It's the goal of our buying team to offer customers the best and most popular items from our vendors at the same wholesale prices - all without minimums or shipping charges.

How does my wholesale discount work at Flower & Home Marketplace?

Flower & Home marketplace is a 90,000sq.ft retail superstore located on the first floor of our building.  Certain categories (such as silk flowers & seasonal floral) are available in a much wider selection downstairs and all Mullberry customers will receive a 25% discount when shopping downstairs and using your Wholesale ID card at checkout. Please note that when you use your wholesale ID card downstairs, your purchase will follow the Mullberry Home Wholesale return/exchange policy.

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